Shipping Local (Germany)
All packages ship from our Grafenwöhr, Germany location. Domestic orders (inside Germany) placed before by 10:00 am on thursday +1 GMT will ship Friday same week, excluding backordered items, weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the following friday. Shipping days are always friday.
We ship all orders with DHL and have Tracking numbers that we will provide you with via E-Mail once your order has been shipped.
Retail Pickup Orders
If you would like to pick up your order in-person at our Grafenwöhr, Germany location, the cardholder must be present with photo ID and the credit card or printed receipt used at checkout. Your will be charged upon pickup.
Chatterbox / Skate & Ink
Alte Ambergerstraße 14
Tue - Fri 10:00 am - 6:00 pm | Sat 10:00 am - 6:00 pm | Sun & Mon - Closed
Shipping International (outside Germany)
Welcome valued international customers. For all first time international orders, a copy of your credit card and drivers license and/or passport may be necessary for order verification. We do this for your protection as well as ours.
This information can be emailed to us at firstname.lastname@example.org. Please be sure that the information and photo that will be transmitted is clear and legible.
International orders cannot be held longer than 7 business days. In the event that Chatterbox will need additional information from you, please be sure to reply at your earliest convenience to avoid the cancellation of an order.
Chatterbox proudly accepts PayPal as a convenience for all of our international customers. PayPal is a trustworthy source to provide transfer of payments between our customers and ourselves. Please visit www.paypal.com to set up an account or to answer any questions that you may have.
You now have the ability to quickly estimate what the shipping cost would be to your home country. Simply place all items in to your shopping cart that you wish to purchase and use the shipping calculator at the bottom of the order page. This shipping quote does not include duties and import taxes of your home country. All shipping quotes and products sold by Chatterbox are in EUROs.
Your local government will bill and collect from you any necessary customs charges, duties or taxes if applicable. Refusal to pay any additional charges or fees will result in the loss of your privilege to order from Chatterbox in the future.
Chatterbox has been supplying and servicing skateboarders since August 2009 from our facility in Germany. We have served thousands of international customers from all around the globe. When using your credit card, please note that you will be billed in EURO Currency and your credit card company will bill you with your local currency at the current exchange rate. We're sorry, but Chatterbox does not accept electronic use only cards.
FPO/APO Military Addresses + P.O. Boxes
Customers with military addresses or P.O. Boxes as your shipping destination will choose DHL Priority Mail. Unfortunately, both options are excluded from shipping promotions.
Your designated ship to address must reflect the address of the ultimate end-user. Chatterbox will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.